Refund Policy

At Desi Custom, every product is carefully made and customised specifically for you. Since personalised products are created according to the details, photos, and requirements provided by the customer, we generally do not accept returns or refunds for customised products once the order has been confirmed.

​

If you receive a product that is damaged, defective, incorrect, or significantly different from the approved design, please contact us within 48 hours of delivery. Share clear photographs or a video of the package and product so our team can review the issue and assist you.

For customised orders, a design/photo preview may be shared with you on WhatsApp for approval before production. Once the preview is approved, the order proceeds for printing and production, and cancellation or modification may not be possible.

​

In case the product is damaged during transit or a manufacturing defect is confirmed, Desi Custom may offer a replacement or refund, depending on the situation. Refunds, where applicable, will be processed to the original payment method within the applicable processing period.

Refunds will not be provided for incorrect customer information, low-quality photos uploaded by the customer, change of mind, or minor variations that may naturally occur in handmade or customised products.

​

For any refund-related query, please contact our customer support team at +91 7011611552 with your order details and supporting images/videos.